Viva Ayush stand behind the quality of Viva Ayush products.
Viva Ayush stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it within 7 days of purchase for a refund as per the terms of the Returns Policy.
The refund policy is applicable only for products in marketable condition, accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Viva Ayush Independent Distributors (VAID) to follow the Customer Product Cancellation / Refund Policy in letter and spirit.
Viva Ayush Cancellation / Returns Policy for VAID: VAID may return the products within 7 days of purchase as follows:
- If the product is in marketable** condition and is returned within 7 days of invoice date accompanied by original invoice full refund will be given.
- If the product is in marketable** condition and is returned within 7 days of invoice date not accompanied by original invoice refund after deduction of VAT*/Taxes levied will be given.
*GST (Goods & Services Tax)
**Marketable refers to products that are unopened and sealed.
- The VAID must return the product(s) to our head office personally or by courier.
- Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Viva Ayush Office.
- Condition refers to the condition in which the stock is received back from the VAID as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at the Safe Shop dispatch and Delivery office.
- Business Volume (BV) adjustment of Products returned shall be processed in the same Payout. Total BV of the returned products will be deducted from the returning Direct Sellers account.
- The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
- Total returns cannot exceed the quantity appearing on the Invoice.
If customers return products directly to Viva Ayush, BV adjustment shall be done from the Direct Sellers payout account & any excess amount paid shall be recoverable from the Direct Seller.